Privacy Policy

We value your privacy! We will never unlawfully give, lease, sell or otherwise disclose your personal information. Period! Any information you give us will be held with the utmost care.


NZ Tax Refunds Ltd does not sell, rent, loan, trade, or lease any personal information collected by our website for commercial purposes, including application forms, download requests or email lists. However to be able to provide the services we do we need to share your data with our trusted third parties for identification verification (VEDA) and your tax position (IRD), and we may also be required or permitted by law to disclose certain information to government agencies.

NZ Tax Refunds Ltd does collect information about how people are using our website in order to improve the value of our website and the materials available on the web site.

Like most websites, NZ Tax Refunds uses cookies. Cookies are small text files which are sent from a webserver to your browser and stored on your device.

Any information NZ Tax Refunds gathers from cookies is collected for the sole purpose of improving our offering and developing our services to best suit your needs. Most browsers are set to accept cookies automatically. However, you can change your browser settings so as to be notified when cookies are being sent, decide on a case-by-case basis whether to accept or decline cookies or exclude them altogether. However, in this case, you may not be able to make full use of some areas or features of this Website.

We will securely store and protect any private data we have in regards to the preparation of your tax refund by securing storing and protecting your data using industry best practise solutions.  These include protecting our website with Extended Security Certificates (using state of the art AES-128-GCM encryption), storing your data in a 24/7 secure data centre in New Zealand and training all of our staff in the importance of maintaining confidentiality of client information.

NZ law states that we must retain copies of your personal data for up to 7 years. Information no longer required is disposed of by secure destruction.

NZ Tax Refunds Ltd ensures that all client information is held as private and confidential. Information collected in writing and/or verbally for tax return filing services can and may be used for internal auditing purposes by NZ Tax Refunds Ltd, provided to the Inland Revenue for external auditing purposes, used for the purpose of third party identity verification with approved organisations such as Veda, and shared with nominated debt collection agencies such as EC Credit Control for the purpose authorised by you.

Individuals applying online are added to our email database using the forms provided on this web site. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone. In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but authorized NZ Tax Refunds Ltd staff, including other list subscribers.

We strive to only send e-mail to those who want to receive it. If you would not like to receive future marketing e-mails from us, please use the 'unsubscribe' link located at the bottom of our email.

All communication between NZ Tax Refunds and users of the website by contact forms or live chat is logged for security purposes. Telephone conversations between you and NZ Tax Refunds may be recorded. This information is never given, sold, leased or otherwise disclosed to any third party, unless expressly required or permitted by law.

You will be able to view all your data and communications with us via your WooHoo account on the website at any time night or day.