WooHoo Gains Consumer Trusted Accreditation

It is with great excitement we announce that WooHoo NZ Tax Refunds has been awarded the Consumer Trusted Accreditation – a prestigious mark of quality and dedication to customer service from the industry gate keeper, Consumer NZ.

In addition to our most recent achievement of the NZ Marketing Association's Data Warranty, we are now also the only tax refund company to display the Consumer Trusted title. WooHoo!

The Consumer Trusted Accreditation programme calls attention to companies that go above and beyond to offer consumer confidence, and carry out customer service with the utmost level of integrity.

To gain this accreditation WooHoo had to exhibit exemplary standards in the following nine criteria:

  • Exceptional customer service
  • Excellent treatment of returns, refunds and complaints
  • Up-to-date and informative online presence
  • Fair, robust and easy to understand contracts
  • Clear and responsible payment options
  • Safety and security of private and personal data
  • Accurate advertising and promotion
  • Industry standards met or exceeded
  • Individual business commitment – more over and above the law

For each of these fields we were checked for compliance and exceeding expectations via research methods including mystery shops, general feedback and customer service ratings. For this, we proved ourselves as outstanding and leading edge.

We are honoured here at WooHoo HQ to be credited for our dedication to best practice on such a distinguished level. We've always been committed to providing exceptional customer service and have helped more New Zealanders get their tax refunds than any competitor. The entire team is thrilled with gaining this status which puts us in the top league of trusted businesses nationally.

Our CEO receiving the official Consumer certification

Our CEO Cilla Hegarty receiving the Consumer Trusted certification. WooHoo!

To get started on your 2015 tax refund, you can either confirm with us here on the NZ Tax Refunds website, download our mobile app, or give our friendly tax experts a call on 0800 03 04 05. You can also read about our recently achieved Data Warranty – another reason among many contributing why we are NZ's top tax refund company.